Shipping & Returns
After your order has been confirmed and authorized, it will be processed and shipped out to you within 24-72 hours. This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. International orders will now be shipping via USPS International. USPS International may take longer than domestic shipping (up to 4 weeks). Please note, ANNAMARTICOSMETICS.COM does collect payment at time order is placed, However, Anna Marti Cosmetics cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will do our best to notify you of this via email. Most often, it will be noted in the item description if it is out of stock. If you have any questions regarding the status of your order at anytime, please email us at firstname.lastname@example.org or call 818.486.2281
Orders received by 11:00 AM PST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM PST will be processed and shipped the following business day. We do not ship orders on weekends and holidays. ANNA MARTI COSMETICS is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.
ANNA MARTI COSMETICS is not responsible for Duty and Freight Charges for International Orders.
International Shipping Charges vary per country and weight and value of package. You will receive your shipping cost and your final total by email prior to shipping.
We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:
Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM PST will be processed the following business day.
USPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.
Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take from 6-8 weeks.
No Returns or exchanges under any circumstances.
RETURNS & EXCHANGES
We are now offering a 15 day return policy on items purchased from our website. You may return product(s) to ANNA MARTI COSMETICS after obtaining a Return Authorization (RA) number from a Customer Service Representative. After this 15 day period, only unopened/unused products will be accepted for exchange only within 30 days of purchase with a valid receipt.
If the item was delivered damaged or the wrong item was shipped, we would much appreciate a photo of the product(s) and package could be provided for our insurance claim purposes.
Items such as Lashes are FINAL SALE. NO EXCEPTIONS.
Please do not dispose of any of the original packaging and/or return any merchandise to us without a Return Authorization (RA) number. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that ANNA MARTI COSMETICS cannot assume responsibility for packages that are lost or stolen in the mail. Items MUST be returned in their original packaging.
REQUESTING AN RA (Return Authorization)
You can request an RA by emailing customer service at email@example.com. You will receive a reply with your RA number within 24 business hours.
All credits will be placed on the card used for the original purchase. Policy Subject to Change Anytime Without Notice.
For any questions, please contact customer service at firstname.lastname@example.org or call 818.486.2281